If you contact us by email, we will:

Acknowledge receipt of every email.

We will respond to your enquiry within 48hrs.

We will aim to resolve your enquiry at this point.

If not, send an acknowledgment email with details of how long we will
need to fully respond.

If you contact us through online/social media:

We will respond to all enquiries within 24hrs.

If not, send an acknowledgment with details of how long we will need to
fully respond.

If you contact us by telephone:

We will answer your call within 15 seconds.

If unavailable we will return your call within 24hrs Mon-Fri.

Emergency calls will be answered 24/7.

If you contact us by letter:

Respond within 5 working days once received.

If not, send an acknowledgment letter with details of how long we will need
to fully respond.

 

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