July Newsletter

  ARMA ACE Awards We had a fabulous evening celebrating the first ever ARMA Ace Awards, and as you are all aware we were lucky enough to be selected as finalists in the Customer Service category.  Although we are not winners this year, we would like to congratulate Rendall and Ritter who successfully topped this […]

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June Newsletter

  Rynew ARMA ACE Finalists! Last month we announced we are attending the first ever ARMA Ace Awards which is going to be a fantastic night celebrating excellence and exceptional achievements by the UK’s leading managing agents, their suppliers.   We are delighted to inform you that after submitting an entry for the Customer Service […]

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ARMA ACE Awards

We are pleased to announce the Rynew team will be attending the first ever ARMA ACE Awards on the 7th July. This promises to be a fantastic event that will celebrate the incredible achievements made by many of the UK’s leading managing agents and their suppliers.   It will also acknowledge the excellent work involved […]

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Rynew Customer Satisfaction Survey

This year we have issued our first Rynew customer satisfaction survey and we had a fantastic response and we are delighted to report that:     This is an impressive start and provides a great platform for us to build on to improve our service levels.

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We are Customer Service Excellence accredited!

We are delighted to announce in March we were assessed by the Customer Service Excellence accreditation team and we successfully passed!   In order to achieve this prestigious accreditation, we have implemented many processes and procedures to ensure we deliver excellent customer service and to guarantee a first-class customer experience.   To help us continually […]

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Rynew’s Core Values

2017 continues to be an incredibly exciting time for Rynew as we continue with major changes to improve our services. We brought our four core services together and plan to review and update our website providing a one stop shop for all Rynew clients and stakeholders.   Following months of consultation, we are delighted to […]

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We’re Making Changes

We are making big changes this year and want to make sure that we keep you informed and up to date with our plans which may affect you directly and help inform your decision making with regards to your property.   The Rynew business has been going from strength to strength for 8 years; we […]

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An Evening of Celebrations

The Rynew team had a fantastic night at our annual Thank you event. This event is solely to say, ‘thank you’ to all our customers, clients, contractors, partners and to show our appreciation over the year and to celebrate success we may have had along the way.   This year we wanted to improve and […]

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4 ways to make your life easier as a resident director

Being the director of a residents’ management company isn’t always easy. You want to do your best by your residents, but the job brings a range of serious responsibilities that can make life busy and occasionally stressful – whether your block is a new build or a period property. However, life as a resident director […]

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How to Choose the Right Property Management Agent

Three little-known tips For resident directors, finding a good property management agent can be a real challenge. According to the 2016 National Leasehold Survey, two-thirds of leaseholders don’t consider their managing agent’s service to be good. Even more worryingly, 68% have little or no confidence in their agent’s ability to resolve issues efficiently.   What’s […]

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